Return & Cancellation Policy
DAMAGED ON ARRIVAL
Die-cast models are fragile items, please use caution when removing models from packaging.
We determine "damaged on arrival" if the models arrived with bent/broken parts, or wings/tail/gears/engines... fall off.
Submit a return request within 30 days from delivery. We provide free return for all damaged-on-arrival items.
We inspect all products for defect prior to shipment. Please be aware that die-cast aircraft models are not absolute perfect as they are assembled and printed by hands.
We accept return of items with clearly visible manufacturing defects, such as paint damages or missing parts.
We do not accept returns with the following reasons:
- Light surface scratches that are not clearly visible under normal lighting and viewing conditions.
- Landing gears or engine blades cannot roll/spin.
- Landing gears or engines pointed slightly away from center.
- Other issues that are not permanent and can be fixed easily.
Submit a return request within 30 days from delivery. We provide free return for all manufacturing defect items.
INCORRECT ITEMS RECEIVED
Submit a return request within 30 days from delivery. We provide free return for the wrong items sent.
CHANGE OF MIND
Submit a return request within 30 days from delivery. The return items must be unused/undisplayed and in the same condition when it left our warehouse.
Contact us as soon as possible if you need to cancel an order. We accept order cancellation if we receive cancel request before the order is shipped.