Returns & Exchanges Policy
All return/exchange requests must be made within 30 days from delivery. Please see details below.
DAMAGED ON ARRIVAL
Return/exchange for items arrive damaged: Free of charge.
We determine "damaged on arrival" if the models arrived with bent, broken or detached parts. Die-cast models are fragile items, please use caution when removing models from packaging.
Return/exchange for items with manufacturer defects: Free of charge.
We inspect all products for defects prior to shipment. Please be aware that die-cast aircraft models are not absolute perfect as they are assembled and printed by hands.
We accept return of items with clearly visible manufacturing defects, such as paint damages or missing parts.
We do not accept returns with the following reasons:
- Light surface scratches that are not clearly visible under normal lighting and viewing conditions.
- Landing gears or engine blades cannot roll/spin.
- Landing gears or engines pointed slightly away from center.
- Other issues that are not permanent and can be fixed easily.
WRONG ITEMS RECEIVED
We will provide free return/exchange for the wrong items sent.
CHANGE OF MIND
Returned items must be unused/undisplayed and in the same condition when they left our store. A return shipping fee (vary depending on item) will be deducted from the refund amount.
Contact us as soon as possible to cancel an order. We may not be able to cancel the order if the shipment has been processed.