Shipping Policy

PROCESSING TIME

In Stock Items: Orders of in stock items are processed within 1-2 business days. We do not ship on Saturday, Sunday and Federal Holidays.

Pre-order Items: Pre-order items are noted with an estimated availability date if the manufacturer provides the information. Please note that the estimated availability date for pre-order items is subject to change and is beyond our control. We will ship pre-order items as soon as they are available from the manufacturers.

Mixed Items: If your order contains both in stock items and pre-order items that have an estimated availability date, we will hold your order and ship everything together when the pre-order items are available. If you would like to get the in stock items first, please place them in a separate order. If your order contains both in stock items and pre-order items that does not have an estimated availability date, we will ship the in stock items first, and the pre-orders items later when they are ready from the manufacturer.

 

SHIPPING TIME

Shipping time shown upon checkout does not include 1-2 business days processing time. It is the estimated transit time from when the order is picked up by the carrier (usually within 24 hours after a tracking number is provided), to when the order is delivered.

The estimated shipping time is given by the carrier based on your shipping address and is not guaranteed. If you have an urgent order that needs to be delivered on an exact date, please contact us before placing the order.

 

NG MODEL REWARD EXCHANGE

We charge a $5 fee for each free NG model that you redeem with the NG Model Reward Exchange Program. This fee is to cover the processing and importing cost from NG Model in China.

When your free NG model arrives at our store in the US. If you have an open order with us, we will ship your free NG model together with your PandaFox Toys order at no additional charge. If you do not have an open order with us, we will charge a shipping fee to ship your free NG model.